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Terms of Service

Last updated: August 4, 2025

1. Acceptance of Terms

By accessing and using TrackSimple (“the Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

TrackSimple is a competitive intelligence platform that monitors changes on competitor websites and provides AI-powered analysis. The Service includes:

  • Website monitoring and change detection
  • AI-powered competitive analysis and insights
  • Automated reporting and notifications
  • Dashboard and data visualization tools

3. User Accounts and Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Monitor websites without permission where such monitoring violates applicable laws
  • Use the Service to access non-public or password-protected content
  • Attempt to reverse engineer, decompile, or hack the Service
  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable local, state, national, or international law
  • Transmit any malicious code, viruses, or harmful content

5. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of TrackSimple. The Service is protected by copyright, trademark, and other laws. You retain ownership of any data you provide to the Service.

6. Subscription and Billing

TrackSimple offers both free and paid subscription plans. For paid subscriptions:

  • Billing occurs automatically on a monthly or annual basis
  • You authorize us to charge your payment method
  • You can cancel your subscription at any time
  • No refunds: All subscription fees are non-refundable and non-creditable, except where required by applicable law
  • Cancellations take effect at the end of the current billing period
  • You will continue to have access until the end of your paid period
  • Price changes will be communicated 30 days in advance

Refund Policy: Due to the immediate access to our services and AI resources upon payment, all sales are final. We do not offer refunds for any reason, including but not limited to dissatisfaction with the service, changes in business needs, or failure to use the service. By subscribing, you acknowledge and agree to this no-refund policy.

7. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy.

8. AI-Powered Services Disclaimer

TrackSimple uses artificial intelligence to provide competitive analysis and insights. By using our AI-powered features, you acknowledge and agree that:

  • AI-generated content is not professional advice: AI insights are for informational purposes only and should not be considered as professional business, legal, or financial advice
  • Accuracy limitations: While we strive for accuracy, AI analysis may contain errors, inaccuracies, or outdated information
  • No guarantee of results: AI recommendations do not guarantee business success or specific outcomes
  • User responsibility: You are solely responsible for evaluating and acting upon AI-generated insights
  • Bias and limitations: AI systems may have inherent biases and limitations that could affect the analysis
  • Human oversight required: AI insights should be reviewed and validated by qualified professionals before making business decisions

TrackSimple disclaims all liability for any losses, damages, or adverse outcomes resulting from your reliance on AI-generated content.

9. User Data and Security Responsibilities

While we implement strong security measures, you acknowledge and agree that:

  • Sensitive information: You should not input highly sensitive, confidential, or classified information into our platform
  • Data classification: You are responsible for properly classifying and protecting your business data
  • Account security: You must maintain the confidentiality of your login credentials and notify us immediately of any suspected unauthorized access
  • Compliance obligations: You are responsible for ensuring your use of our Service complies with applicable industry regulations (GDPR, CCPA, HIPAA, etc.)
  • Backup responsibility: We recommend maintaining your own backups of critical business data
  • Third-party integrations: You are responsible for the security of any third-party services you integrate with TrackSimple

TrackSimple is not liable for any data breaches, losses, or damages resulting from your failure to follow security best practices or your submission of inappropriate data.

10. Competitive Intelligence Disclaimer

TrackSimple is designed to monitor publicly available website content for competitive intelligence purposes. Users are responsible for:

  • Ensuring their monitoring activities comply with applicable laws
  • Respecting website terms of service and robots.txt files
  • Using the information obtained for legitimate business purposes only
  • Not violating any intellectual property or confidentiality agreements
  • Legal compliance: Understanding and complying with all applicable laws regarding competitive intelligence in your jurisdiction
  • Ethical use: Using competitive intelligence ethically and in accordance with industry best practices

11. Service Availability and Force Majeure

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to:

  • Modify or discontinue the Service with reasonable notice
  • Perform maintenance that may temporarily affect availability
  • Implement usage limits to ensure fair access for all users

Force Majeure: TrackSimple shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, internet outages, or third-party service failures.

12. No Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted by law, TrackSimple disclaims all warranties, express or implied, including but not limited to:

  • Implied warranties of merchantability and fitness for a particular purpose
  • Warranties that the Service will be uninterrupted, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of any content
  • Warranties that defects will be corrected or that the Service is free of viruses

No advice or information obtained from TrackSimple shall create any warranty not expressly stated in these Terms.Your use of the Service is at your sole risk. Some jurisdictions do not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability and Indemnification

Limitation of Liability: In no event shall TrackSimple be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Severability of Liability Limitations: Each limitation of liability provision in these Terms is severable and independent. If any limitation is found to be unenforceable, all other limitations shall remain in full force and effect. The limitations apply regardless of the cause of action, whether in contract, tort, negligence, strict liability, or otherwise.

Indemnification: You agree to indemnify and hold TrackSimple harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms or applicable laws
  • Your use of the Service in an unauthorized manner
  • Your violation of any third-party rights
  • Any data or content you submit to the Service
  • Your reliance on AI-generated content or recommendations

14. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the Service will cease immediately
  • You remain liable for any unpaid fees
  • We may delete your account and data according to our data retention policy
  • Provisions that should survive termination will remain in effect

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice in the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in Delaware or in the courts of Delaware.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Dispute Resolution Costs: In any dispute resolution proceeding, each party shall bear its own costs and attorneys' fees, regardless of outcome, unless the arbitrator or court determines that a claim was brought in bad faith or was frivolous, in which case the losing party shall pay all costs and reasonable attorneys' fees.

17. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and TrackSimple regarding the Service.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Note: These terms are effective as of the date listed above. By using TrackSimple, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.